Human-centered systems for a complex digital world
I help organizations, schools, and individuals understand how technology shapes behavior, decisions, and risk so systems work in the real world, not just in theory.
When human factors are overlooked, systems may work technically but fail in practice.
This often shows up as:
Hard-to-use products
Friction in tools and workflows
Poor decisions from unclear information
AI trusted without being understood
Risks that only appear at scale
These problems rarely start as major failures.
They grow slowly as systems become more complex.
My work focuses on identifying issues early, before they become expensive or difficult to fix.
Technology is scaling faster than people can adapt.
Small design decisions in products, tools, and AI systems quietly shape behavior, attention, trust, and outcomes.
Using human factors and systems thinking, I help teams uncover hidden friction, understand real user behavior, and design systems that work in practice.
Human Factors Consulting
For organizations building or scaling digital products, services, AI systems, or workflows.
I identify friction, behavioral risks, and system blind spots so teams can fix the right problems early.
Digital Health
I work with schools and educators navigating technology in learning. These orkshops that help students understand how modern technology works — including algorithms, attention, AI, and online influence.
Students learn practical strategies for navigating digital environments thoughtfully and safely.
Dr. Monica Lees is a Human Factors engineer with experience across global technology and product organizations. Google, YouTube, Agoda, and Electrolux.
Her work focuses on the intersection of human behavior, technology, and complex systems.
She brings a practical approach grounded in real-world environments — helping people understand not just how technology works, but how it shapes behavior and decisions over time.
